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Last updated on 14th April 2021
The images of the Products on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the Products. Your Product (including any packaging of the Product) may vary slightly from those images.
All Products shown on our site are subject to availability. We will inform you by email as soon as possible if the Product you have ordered is not available and we will not process your order.
Use if our site
Your use of our site is governed by our Terms of Website Use. Please take the time to read them, as they include important terms which apply to you.
How we use your personal information
You may only purchase Products from our site if you are at least 18 years old.
How the contract is formed
Our order process allows you to check and amend any errors before submitting your order to us.Please take the time to read and check your order at each page of the order process. Once you have placed your order, you will be able to view it at any time in My Order under My Account in the top right hand corner of the homepage on our site.
We will send you an email acknowledging receipt of your order and confirming whether we, or an overseas supplier, will be the Supplier after we receive your order (including your payment) (Order Confirmation). The Order Confirmation will give you an estimated delivery time.
Your order constitutes an offer to the Supplier to buy the Product. Acceptance of your order will only take place when we send you the Order Confirmation, at which point a Contract will come into existence between the Supplier and you.
If your order cannot be accepted, we will inform you and refund you any paid sums. This might be, for example, because the Product is out of stock or no longer available, or because we have identified an error in the price or description of the Product.
If you change your mind, you may cancel your order for a Product by contacting us at any time before the Product is despatched to you or the relevant sale has ended. If the Product has been despatched, it will be shown as sent in My Order under My Account in the top right hand corner of the homepage of our site. If the order is cancelled, we will refund you any sums you have paid.
Our rights to vary these Terms
We may revise these Terms from time to time including, in particular, to reflect changes in:
- how we accept payment from you;
- delivery arrangements; and
- relevant laws and regulatory requirements.
Every time you order Products from our site, the Terms in force at that time will apply to the Contract.
Whenever we revise these Terms according to this clause 6, we will keep you informed and notice this by stating that these Terms have been amended and the relevant date at the top of this page.
Right of return
Details of your right to return Products are set out in our Returns Policy
Details in relation to delivery of Products, including delivery charges and estimated delivery timeframes, are set out in our Delivery Information page.
A Product will be your responsibility from the time the Product is delivered to the address you gave us.
You own a Product once the Product is delivered to you or, if earlier, once we have received payment in full, including all applicable delivery charges.
If supply of a Product is delayed by an event outside the Supplier’s control, then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this, neither we (nor, where we are not the Supplier, the Supplier) will be liable for delays caused by the event.
Price of Products
The price of the Product will be the price indicated on the order pages when you placed your order. All prices are in New Zealand dollars and include New Zealand GST (if any). We take all reasonable care to ensure that the price of the Product advised to you is correct. However, please see clause 9.4 for what happens if we discover an error in the price of the Product you order.
Prices for Products may change from time to time, but changes will not affect any order which we have confirmed with an Order Confirmation.
The price of the Product does not include delivery charges. Our delivery charges for the Product will be indicated on the order pages when you place your order.
It is always possible that, despite our best efforts, some of the Products on our site may be incorrectly priced. We will normally check prices before accepting your order so that, where the Product’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the Product’s correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. The Supplier is under no obligation to supply the Products to you at the incorrect (lower) price, even after we have sent you an Order Confirmation, if the pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing.
If you order a Product for delivery outside New Zealand, or where a Product is supplied by an overseas supplier, the Product may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of these duties and taxes. Where the Product is shipped from overseas, you agree that you act as importer of it, it is for private use only, and you will complete any necessary forms and declarations.
How to pay
We accept payment with Visa and Mastercard or Internet Banking Transfer and Cash.
Payment for Products and all applicable delivery charges is required in advance when you place your order.
Where your account has a credit balance, this will automatically be deducted from the payment required for your order. Please note, however, that credit cannot be used to pay delivery charges.
Our right to end the Contract
In some cases, even after the acceptance of your order, a Product may cease to be available. In that case, we may propose an alternative item (of equal or greater value) and, if that item is accepted by you, we will supply that item instead of the original Product. If an alternative item is not proposed (or you do not accept it), the Contract will be at an end and we will refund you any sums you have paid
We may end the Contract if you provide us with any information which is incorrect or fraudulent (or which we have reasonable grounds to suspect is incorrect or fraudulent).
Communications between us
You can contact us by telephoning our customer service team on +64 (0) 22 066 4251, by using the “ask a question” function on the contact page on our site, or by writing to us at [email protected]
If we have to contact you we will do so by telephone or by writing to you at the email or postal address you provided to us in your order.
Other important terms
You may only transfer your rights or your obligations under these Terms to another person if we agree to this in writing.
This Contract is between you and us. No other person shall have any rights to enforce any of its terms.
Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
Please note that these Terms are governed by New Zealand law. This means a Contract for the purchase of Products through our site and any dispute or claim arising out of or in connection with it will be governed by New Zealand law. Any such dispute or claim shall be subject to the non-exclusive jurisdiction of the New Zealand courts.