Returns Policy

Last updated on 14th April 2021

Thanks for purchasing our products at Gozie Saffron operated by Gozie Ltd.

The product must be unopened and unused due to the nature of products sold by Gozie Limited. Please read the policy below carefully for the items which are eligible for a refund, you have to return the item you have purchased to us within 14 calendar days of the purchase. Returns are accepted by the discretion of Gozie Limited.

General Merchandise Return Policy

We ask that your item is sent back unused, in the original packaging, with tags, and in the same condition as you received it. The item must unopened and in its original condition. If our products arrived damaged, rotten or contaminated in any way, please contact us right away and we will be happy to send a free replacement regardless of its expiration date.

The product must be returned for review before a refund is processed.

If anything is unclear or you have more questions feel free to contact our customer support team.

Postage for return items will be not be compensated and is at the buyer’s expense. We highly recommend you return your parcel with tracking, as returns are your responsibility until they reach our warehouse.

You have the option to receive a full refund or credit equal to the value paid for the item. We will issue you the relevant refund or credit within 5 days of us receiving your return parcel. Refunds may take 2 – 3 days to appear in your account depending on your bank.

Damaged, Defective & Incorrect Returns Policy

  • If a product does not meet an acceptable quality, is not fit for particular purpose, does not match the description or sample image (including colour and size) or does not arrive on time and in good condition, then we will work with you to provide a remedy.
  • Please get in touch with our Member Services Team as soon as possible after receipt of the product, and we will work to have the issue solved as soon as possible. Please retain all original packaging until we have arranged a remedy with you.
  • Please note – If the New Zealand Government increases the Covid-19 Alert Level, either nationally or in the region of the delivery address, then we may not be able to facilitate the collection of a return item.

The GozieSaffron Returns Policies includes, and does not seek to exclude or limit, the rights you have under the Consumer Guarantees Act. Our goods come with guarantees that cannot be excluded under the New Zealand Consumer Law. The warranties that we offer and provide pursuant to our Terms and Conditions are in addition to the consumer warranties and guarantees under the New Zealand Consumer Law. We will always strive to ensure you are happy with your purchase & our service, we strive to operate within our legal obligations & our above policies.

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